e3bet Privacy Policy
e3bet gives the highest priority to the privacy of personal information of players in Bangladesh — this policy explains in detail how your data is collected, stored, and kept secure.
Introduction and Applicability
e3bet is a trusted online betting and casino platform operating for players in Bangladesh. This Privacy Policy ("Policy") explains our responsibilities and commitments regarding your personal information. By using the e3bet.cam website, you are considered to have accepted the terms of this Policy.
This Policy applies to our website, mobile version, and any digital channel related to our services. We respect user privacy and are committed to handling your information with the highest level of security.
What Information We Collect
We collect various types of information when you create an account at e3bet and when you use our services. This information is used to improve your experience and maintain the quality of our services.
Identity Information
Information you provide during account registration includes:
- Full name and date of birth
- Email address
- Phone number
- Residential address
- National ID card or passport details (for identity verification)
Financial Information
We collect the following information to process transactions:
- bKash, Nagad, or Rocket account number
- Deposit and withdrawal history
- Payment method details
- Transaction date and amount
Usage Information
Information automatically collected while using our platform:
- IP address and device identifier information
- Browser type and operating system
- Website access time and session information
- Gaming activity and betting history
Communication Information
Information collected when you contact us:
- Live chat conversation records
- Email correspondence details
- Complaint and request details
- Customer service ticket information
How Your Information Is Used
e3bet uses your personal information only for specific and legitimate purposes. We never sell your information to third parties or share it unnecessarily.
Account Management
Information is used to create your account, verify your identity, and ensure secure login.
Transaction Processing
Financial information is used to process deposits and withdrawals through bKash, Nagad, and Rocket.
Customer Service
Information is used to resolve issues through 24/7 live chat support in Bengali and email assistance.
Security and Fraud Prevention
To detect and prevent account hacking, financial fraud, and suspicious activity in order to protect the security of the platform.
Service Improvement
To analyze user experience and improve the functionality of the website and gaming services.
Legal Compliance
To comply with applicable laws, complete anti-money laundering (AML) processes, and maintain compliance with regulators.
Sharing Information with Third Parties
e3bet may share your information with third parties in limited and specific circumstances. We do not sell your information under any circumstances.
Payment Processors
Necessary financial information is shared with payment service providers such as bKash, Nagad, and Rocket to complete your transactions. These organizations operate under their own privacy policies.
Game Providers
Game providers including Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft are integrated into our platform. Certain session information may be shared with them to ensure fair gameplay.
Law Enforcement Authorities
In the case of legal directives, court orders, or legitimate requests from government agencies, we are obligated to follow applicable law and may provide the required information.
Technology Service Providers
Limited information may be shared with trusted technology partners who manage cloud hosting, security testing, analytics, and customer service software. These partners operate under strict confidentiality agreements.
Cookies and Tracking Technologies
The e3bet website uses cookies and similar technologies to improve your browsing experience. These technologies help remember your preferences and ensure the functionality of our services.
Essential Cookies
These cookies are essential for the basic operation of the website. They are used to maintain login sessions, store security tokens, and retain cart or balance information. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your language preferences, display settings, and gaming preferences, so your personalized experience is consistent on every visit.
Analytics Cookies
These cookies are used to analyze website traffic, popular pages, and user behavior to improve services. The data collected is completely anonymous.
Managing Cookies
You can control or delete most cookies by changing your browser settings. Keep in mind that disabling essential cookies may disrupt some functions of the website.
Data Security Measures
e3bet uses industry-standard security technology to protect your personal and financial information. Our security framework protects your data from unauthorized access, modification, or damage.
SSL Encryption
Our website is fully protected by SSL/TLS encryption, which keeps all information secure between your browser and our servers.
Encrypted Storage
Your sensitive information, such as passwords and payment details, is stored using strong encryption algorithms.
Continuous Monitoring
Our security team monitors systems around the clock to detect and prevent suspicious activity.
Access Control
Only authorized staff can access your information for specific needs, and a record of every access is maintained.
Data Retention Period
e3bet retains your personal information only for as long as necessary. The retention period is determined based on the type of information, the purpose of use, and legal obligations.
Account Information
Account information is retained while your account is active and for as long as required to meet legal requirements after the account is closed. Some information must be kept for an extended period to prevent financial fraud and comply with anti-money laundering regulations.
Transaction Records
Records of all financial transactions — deposits, withdrawals, and betting history — are retained for a defined period in accordance with legal and regulatory requirements.
Communication Records
Customer service correspondence and live chat logs are retained for a reasonable period to facilitate service quality review and dispute resolution.
Your Rights and Options
e3bet gives users reasonable control over their personal information. You may exercise the rights described below.
Right to Access Information
Contact our customer service team to find out what information we hold about you. We generally respond to requests within 30 days.
Right to Correct Information
If any of your information appears to be incorrect or incomplete, you can contact us to request a correction. We will make the necessary changes promptly.
Request to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, due to legal and regulatory obligations, it may not be possible to delete some information before a specified period.
Opt Out of Marketing Communications
You can stop receiving promotional emails or notifications at any time. Contact us by email to do so. Service-related essential communications will continue.
Protection of Minors
Age Verification Commitment
e3bet strictly does not provide services to individuals under the age of 21. We follow an age verification process during account registration and conduct regular identity checks.
We do not intentionally collect any personal information from minors. If it comes to our attention that a minor is using our platform, we will immediately close that account and delete the associated information.
Changes to the Privacy Policy
Update Process
e3bet may periodically review and update this Privacy Policy. This Policy may change as a result of changes to our services, legal requirements, or our business practices.
Change Notification
For significant changes, we will send a notification to your registered email address or clearly announce it on the website. Continued use of our services after a change will be considered acceptance of the new policy. We therefore recommend visiting this page regularly.
Contact for Privacy Matters
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our support team is always ready to answer all your questions in Bengali.
Contact Us
24/7 Live Chat — Get support directly in Bengali
We generally respond to emails within 24 hours. For urgent matters, contact us via live chat.
To learn more about our responsible gaming policy, see: Responsible Gaming or our Terms and Conditions.